General Information / Terms & Conditions
PLACING ORDERS
Orders can be made in person, email or over the phone via our customer service or sales representatives, however, all
orders must be confirmed in writing before any production can begin. Full instructions must accompany written order. All changes to order must be stated in writing and signed. A deposit of fifty percent (50%) of the value of each customer’s order is required to effect confirmation of the order. Balance of payment is required before full delivery of goods. All prices
are subject to 15% VAT. All orders delivered outside of Trinidad & Tobago are exempted from VAT. Orders below minimum
order quantity are generally not considered orders to be printed, however such orders will incur a Set Up Charge of TT$250
(US$41.67).
CARICOM CERTIFICATION
This is an official document issued by the exporter certifying country of origin "that goods are manufactured within the caricom community." This certificate qualifies the importer to claim certain preferential treatment according to the Caricom Free Trade Agreement (CAFTA).
ARTWORK
Customers are required to provide a softcopy of their artwork ie. VECTORISED & saved in Adobe Illustrator Format - CS4 or lower. No jpegs inside of illustrator files. Photocopies, faxes, letter heads, business cards are not considered to be
artwork. Such files would need to be redrawn. If artwork is not in Illustrator vector format, we will supply the necessary artwork. Charges for artwork from our inhouse expertise in Line Type Only is TT$90.00 (US$16.45) & Line Type With Logo is TT$168.00 (US$30.65). Artwork will be adjusted to suit the size of the item. Artwork can be sent via email to
forwardindustries.tt@gmail.com or via CD/ USB Flashdrive. (Mac or PC Formatted).
IMPRINTS /DECORATIONS
Imprints are generally Screen Printed in white, black or gold ink unless otherwise instructed by client. Product prices include one 4" x 4" one colour imprint. A charge of TT$3.00 (US$0.55) will be incured for each additional colour or imprint on vinyl or leather items and TT$5.00 (US$0.95) on fabric. Imprint charge of individual names would be TT$14.00 (US$2.55) each. Other imprint options are also available. Minimum item quantity for each imprint type is 100 & charges will be incured for imprints in addition to artwork & blocks. Hot Stamping is available for customers who wish to provide a stamp block or request one. Charge for a stamp block with a maximum size of 4 sq. inches is TT$572.00 (US$104.50). Each additional sq. inch would be TT$210.00 (US$38.50). Imprint charge for orders under 500 is TT$2.00 (US$0.50) & over 500 is TT$1.50 US$0.30) each. Debossing is available to only simulated leather products. Imprint charge for orders under 500 is TT$5.00
(US$0.95) & over 500 is TT$4.50 (US$0.85) each. Hot Stamping & Debossing option is only available for simulated leather products. Imprint charge for orders under 500 is TT$7.00 (US$1.30) & over 500 is TT$6.00 (US$1.10) each.
PRODUCTION TIME
We make every effort to produce and deliver your order within the shortest possible time. We do however stipulate a turnaround time of 2-3 weeks in low season and 3-5 weeks in high season. This also depends on order size. Custom made orders may require a longer time and will depend on availability of material, artwork and tooling.
OVER RUNS AND UNDER RUNS
All orders are subject to overruns or underruns of 5-7%. Orders specifying exact quantities are not available. We reserve the right to ship 5-7% over or under the quantity ordered and bill accordingly
.
FOREIGN SHIPMENTS
Unless otherwise advised by client, goods will be shipped on first available carrier, FOB Trinidad and Tobago. Documentation and handling charges will be included on invoice. Legal responsibility passes on to client delivery of goods to the carrier. However in the event of lost or damage goods the company will provide all the necessary information for the
customer to prepare claims.
QUOTATION
When requesting quotation on custom made products, please submit sample or sketch with specifications, artwork and quantity required. A minimum of three (3) days is required for special quotations. These quotations are subject to review prior to production. All proofsand die cost will be billed at cost.
CANCELLATIONS
All orders are considered firm. However, if an order must be cancelled, it must be in writing. Order will be billed at cost for work complete up to the time of cancellation.
Customer Service Hours 8am - 4:30pm
Mon To Fri
Tel: 1-868-223-8188 / 8296
Email For All Requests: forwardindustries.tt@gmail.com
Orders can be made in person, email or over the phone via our customer service or sales representatives, however, all
orders must be confirmed in writing before any production can begin. Full instructions must accompany written order. All changes to order must be stated in writing and signed. A deposit of fifty percent (50%) of the value of each customer’s order is required to effect confirmation of the order. Balance of payment is required before full delivery of goods. All prices
are subject to 15% VAT. All orders delivered outside of Trinidad & Tobago are exempted from VAT. Orders below minimum
order quantity are generally not considered orders to be printed, however such orders will incur a Set Up Charge of TT$250
(US$41.67).
CARICOM CERTIFICATION
This is an official document issued by the exporter certifying country of origin "that goods are manufactured within the caricom community." This certificate qualifies the importer to claim certain preferential treatment according to the Caricom Free Trade Agreement (CAFTA).
ARTWORK
Customers are required to provide a softcopy of their artwork ie. VECTORISED & saved in Adobe Illustrator Format - CS4 or lower. No jpegs inside of illustrator files. Photocopies, faxes, letter heads, business cards are not considered to be
artwork. Such files would need to be redrawn. If artwork is not in Illustrator vector format, we will supply the necessary artwork. Charges for artwork from our inhouse expertise in Line Type Only is TT$90.00 (US$16.45) & Line Type With Logo is TT$168.00 (US$30.65). Artwork will be adjusted to suit the size of the item. Artwork can be sent via email to
forwardindustries.tt@gmail.com or via CD/ USB Flashdrive. (Mac or PC Formatted).
IMPRINTS /DECORATIONS
Imprints are generally Screen Printed in white, black or gold ink unless otherwise instructed by client. Product prices include one 4" x 4" one colour imprint. A charge of TT$3.00 (US$0.55) will be incured for each additional colour or imprint on vinyl or leather items and TT$5.00 (US$0.95) on fabric. Imprint charge of individual names would be TT$14.00 (US$2.55) each. Other imprint options are also available. Minimum item quantity for each imprint type is 100 & charges will be incured for imprints in addition to artwork & blocks. Hot Stamping is available for customers who wish to provide a stamp block or request one. Charge for a stamp block with a maximum size of 4 sq. inches is TT$572.00 (US$104.50). Each additional sq. inch would be TT$210.00 (US$38.50). Imprint charge for orders under 500 is TT$2.00 (US$0.50) & over 500 is TT$1.50 US$0.30) each. Debossing is available to only simulated leather products. Imprint charge for orders under 500 is TT$5.00
(US$0.95) & over 500 is TT$4.50 (US$0.85) each. Hot Stamping & Debossing option is only available for simulated leather products. Imprint charge for orders under 500 is TT$7.00 (US$1.30) & over 500 is TT$6.00 (US$1.10) each.
PRODUCTION TIME
We make every effort to produce and deliver your order within the shortest possible time. We do however stipulate a turnaround time of 2-3 weeks in low season and 3-5 weeks in high season. This also depends on order size. Custom made orders may require a longer time and will depend on availability of material, artwork and tooling.
OVER RUNS AND UNDER RUNS
All orders are subject to overruns or underruns of 5-7%. Orders specifying exact quantities are not available. We reserve the right to ship 5-7% over or under the quantity ordered and bill accordingly
.
FOREIGN SHIPMENTS
Unless otherwise advised by client, goods will be shipped on first available carrier, FOB Trinidad and Tobago. Documentation and handling charges will be included on invoice. Legal responsibility passes on to client delivery of goods to the carrier. However in the event of lost or damage goods the company will provide all the necessary information for the
customer to prepare claims.
QUOTATION
When requesting quotation on custom made products, please submit sample or sketch with specifications, artwork and quantity required. A minimum of three (3) days is required for special quotations. These quotations are subject to review prior to production. All proofsand die cost will be billed at cost.
CANCELLATIONS
All orders are considered firm. However, if an order must be cancelled, it must be in writing. Order will be billed at cost for work complete up to the time of cancellation.
Customer Service Hours 8am - 4:30pm
Mon To Fri
Tel: 1-868-223-8188 / 8296
Email For All Requests: forwardindustries.tt@gmail.com